HEP is on the way: Your Knoxville TN Home Service Experts Since 2002

Business Overview

HEP is on the way is a locally owned and operated home maintenance company serving Knoxville TN and the surrounding East Tennessee region. Founded in 2002, the company offers a wide range of services, from plumbing and HVAC to roofing and septic systems. They operate 24 hours a day, 7 days a week, providing emergency support for those sudden breakdowns that don't wait for business hours. Their team focuses primarily on residential needs, helping homeowners maintain and repair their properties with a neighborly, dependable approach.

Key Services for East Tennessee Homes

HEP is on the way handles many of the most common and critical needs for local homeowners. Their licensed technicians are equipped to address issues that arise from Knoxville's seasonal shifts—hot, humid summers and occasionally icy winters—which can strain home systems.

• Heating & Cooling: Full HVAC installation, system repair, and routine maintenance to keep homes comfortable year-round.
• Plumbing: Thorough plumbing inspections and repairs, addressing everything from leaky faucets to more complex pipe issues common in older area homes.
• Roofing: Roof installation, repair, and maintenance, helping protect homes from Tennessee's rainfall and weather.
• Additional Expertise: The company also provides electrical and septic services, making them a true single-call solution for home upkeep.

Areas Served Across East Tennessee

HEP is on the way proudly serves a broad section of East Tennessee. Their service area includes Knoxville TN, Chattanooga, Cleveland, Oak Ridge, Maryville, Farragut, Sevierville, and dozens of surrounding towns and communities. This extensive coverage means their teams are familiar with the housing styles and common maintenance challenges found throughout the region, from older neighborhoods in Knoxville to newer developments in the suburbs.

Company History

The business began in 2002 as a property management company. By 2008, HEP had become a licensed contractor and began offering services directly to the public. Starting with heating, cooling, electrical, and plumbing, they steadily grew, adding roofing and septic services to their list. This expansion was driven by customer need, allowing them to truly "fix everything under your roof, including your roof." Their growth reflects a commitment to meeting the evolving demands of East Tennessee homeowners.

Leadership & Local Presence

The owner and his family are deeply involved in the day-to-day operations of HEP is on the way in Knoxville TN. With a 30-year background in the service industry, including two decades at a major global delivery company, the owner built the business on a simple principle: quality service and good jobs lead to success. This hands-on, local ownership means customers are treated like neighbors, and employees are valued as part of the team.

Specialties & Highlights

• One-Call Solution: A rare ability to handle HVAC, plumbing, roofing, electrical, and septic needs with a single phone call.
• 24/7 Emergency Service: Always available for urgent repairs, day or night.
• Local Ownership & Operation: The business is run by people who live and work in the communities they serve.
• Multi-Generational Growth: Evolved from property management to a full-service contractor based on what local homeowners asked for.

Why Locals Choose HEP is on the way

Residents and businesses in Knoxville TN and across East Tennessee turn to HEP is on the way for reliability and a long-standing local presence. Since 2002, they've built a reputation for showing up when needed and handling complex jobs with straightforward, honest service. Their expansion into roofing and septic, alongside their core HVAC and plumbing work, means customers don't have to coordinate multiple contractors. For many, it's the peace of mind that comes from calling a company that knows the area, stands behind its work, and answers the phone any time.